Talk to customers. Keep the signal.
One of HAL’s two primary surfaces: live chat, email in the same inbox, help content, and reply assistance you control. Built to stand alone — and better when sales shares the same customer.
Live chat in minutes
Embeddable chat with brand colors, position, and greeting. Shadow DOM keeps styles isolated from your site.
Chat and email, one list
Team inbox with filters, assignment, snooze, and channel labels so agents are not hunting across tools.
Articles that work harder
Publish help content customers can use — and send articles straight from the conversation.
Suggestions you send
Draft replies from conversation context. You review and send — nothing goes out unsupervised by default.
One script tag. Chat on your site.
Add the widget to any page. Conversations land in the shared inbox with visitor context — and can link to the same company in sales.
- Works on any stack (Shopify, Webflow, custom)
- Brand colors, position, greeting
- Identity and CRM context when you pass it
Deflect with articles. Send them from the thread.
Write help content once. Surface it in the widget and drop it into replies when the same question shows up again.
- Article CMS with publish and locales
- Search-and-send from the composer
- In-thread article cards visitors can open
Know who you’re talking to before you type.
Contact, company stage, deal value, and previous conversations sit next to the thread — the same records sales uses on the pipeline.
- Visitor identity and company on the conversation
- Stage and deal value from CRM
- Previous chat history at a glance
Support is not a dead end
Recurring tickets become knowledge. Pricing questions become sales context on the same company. Focus and Work only step in when the day needs priority or follow-through — support stays the job.
- Visitor identity and CRM context on the conversation
- CSAT and quality signals for the team
- Email channel alongside live chat