Terms of Service

Agreement to Terms

By accessing or using Hal's services, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of these terms, you may not access our service.

Service Description

Hal provides a customer chat platform that enables businesses to communicate with their website visitors in real-time. Our service includes live chat functionality, AI-powered response suggestions, team collaboration tools, CRM features, and analytics.

Account Registration

To use our service, you must register for an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized account access
• Accept responsibility for all activities under your account

Acceptable Use Policy

You agree not to use our service to:

• Violate any applicable laws or regulations
• Send spam, unsolicited messages, or harass users
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Impersonate others or misrepresent your affiliation

Intellectual Property

The Hal service, including its software, design, logos, and content, is owned by Hal and protected by intellectual property laws. You retain ownership of your content (messages, articles, etc.) but grant us a license to process it as needed to provide our service.

Payment Terms

Paid plans are billed monthly or annually via Stripe. Prices are in USD and exclude applicable taxes. You can cancel your subscription at any time; access continues until the end of your billing period. Refunds are provided at our discretion.

Data Processing

By using our service, you appoint Hal as a data processor for visitor data collected through the chat widget. You remain the data controller and are responsible for obtaining necessary consents from your website visitors. See our Privacy Policy for details on how we handle data.

Limitation of Liability

To the maximum extent permitted by law, Hal shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

Termination

You may terminate your account at any time through your dashboard. We may suspend or terminate accounts that violate these terms. Upon termination, your data will be scheduled for deletion after a 30-day grace period.

Governing Law

These terms are governed by the laws of the European Union and the Republic of Slovenia. Any disputes shall be resolved in the courts of Slovenia, unless mandatory consumer protection laws in your country provide otherwise.

Changes to Terms

We may modify these terms at any time. We will notify you of material changes via email at least 30 days before they take effect. Continued use of our service after changes constitutes acceptance.

Contact Us

For questions about these terms, contact us at legal@chatwithhal.com or through the chat widget on our website.