Answer shoppers before they leave.
Most of your messages are about shipping, sizes and returns. HAL answers them in seconds, passes the tricky ones to you, and helps you email the people who already bought once.
- "Where's my order?" on repeat, all day
- Shoppers with a question who leave instead of asking
- A customer list you never get round to emailing
Support and marketing in one place.
Sign up as a shop and HAL opens with support and email marketing. Everything uses the same customer profile.
AI agent
Answers from your help content, with sources
Learn moreLive chat widget
A chat bubble for any website, in 14 languages
Learn moreEmail marketing
Broadcasts and lifecycle emails from your domain
Learn moreWorkflows
Automations triggered by what customers do
Learn moreHelp center
Articles, knowledge base and a hosted help site
Learn moreA Friday at a small online shop.
Overnight questions, handled
The AI answered twelve questions about delivery times and returns from your help articles. One refund request is waiting for you.
A size question on a product page
A shopper asks whether a jacket runs small. The answer comes from your size guide while they're still on the page.
The weekend sale goes out
A broadcast to past buyers is sent from your own domain, with an automatic A/B test on the subject line.
Late shoppers still get help
The chat keeps answering after hours. Questions it can't answer become emails you pick up in the morning.
Start with just live chat and the AI agent.
Live chat, the inbox, help center and AI drafts are free. Add email broadcasts on Starter, or let the AI answer on its own on Pro.
Turn questions into orders.
Add the chat to your shop in five minutes. Works with Shopify, WordPress, Webflow or any site.
Free plan · No credit card · Hosted in the EU