Everything you need to look after customers.
Twelve tools, one product. Each one reads from the same customer profile, so you set things up once and every part gets smarter.
Support customers
Answer questions fast, with context.
AI agent
Answers from your help content, with sources
- Drafts, auto-sends or answers first — your choice
- Every answer cites its sources
- Hands over to a person when unsure
Shared inbox
Chat and email with full customer context
- Chat and email in one queue
- The customer's plan, deal and activity beside every chat
- Assignments, notes, snooze and macros
Live chat widget
A chat bubble for any website, in 14 languages
- One script tag, any website
- Help articles and AI answers inside the chat
- Surveys, tours and proactive messages
Help center
Articles, knowledge base and a hosted help site
- A hosted help center for every project
- Articles inside the widget and AI answers
- Website scan, file import and translations
Grow revenue
Turn conversations and product signals into revenue.
CRM & pipeline
Contacts, companies and deals kept current by your product
- Pipeline with stages and deal values
- Updated by product events and sign-ins
- Health signals and attribution
Email marketing
Broadcasts and lifecycle emails from your domain
- Broadcasts to any segment, with A/B tests
- Lifecycle emails triggered by events
- Your own sender domain
Workflows
Automations triggered by what customers do
- Visual trigger → condition → action canvas
- Emails, chat messages and webhooks
- Templates for the key lifecycle moments
Product tours
Step-by-step onboarding inside your app
- Runs through the widget you already have
- Trigger by page, event or manually
- Broken-step checks and drop-off stats
Run and build
Measure, prioritise and build on top.
Analytics & surveys
Response times, CSAT, NPS and AI resolution
- Response times against your working hours
- CSAT and NPS in the widget
- Knowledge gaps and attribution
Focus
One daily priority with drafts ready to approve
- One recommended priority, updated live
- Evidence behind every suggestion
- Drafts you approve, edit or snooze
Mobile app
Answer and call customers from your iPhone
- The full inbox with push notifications
- Pipeline and customer profiles
- Call customers from a conversation
API & MCP
REST API, webhooks and 140 MCP tools
- Hosted MCP server with ~140 tools
- REST API and 17 webhook events
- JavaScript API, OAuth and identity verification
Put HAL on your site today.
Install the widget in five minutes, point HAL at your help content, and let the AI take the first pass at every question.
Free plan · No credit card · Hosted in the EU