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Team Collaboration

Your Whole Team, One Shared Inbox

Invite team members with the right permissions. Everyone sees the same conversations. Agent names show on messages so visitors know who's helping them.

Team Members

JD
John Davis you
john@company.com
Owner
SM
Sarah Miller
sarah@company.com
Admin
MJ
Mike Johnson
mike@company.com
Member
AL
Amy Lee
amy@company.com
Member

Pending Invitations

newmember@company.com
Member
Expires in 6 days

Manage your team with role-based permissions

Three Roles, Clear Permissions

Every team member gets exactly the access they need. No more, no less.

Owner

Full control over the account. The person who created the account.

  • All Admin permissions
  • Manage billing & subscription
  • Delete account
  • Promote to Admin/Owner

Admin

Manage team and settings. Trusted team leads and managers.

  • All Member permissions
  • Invite & remove members
  • Manage apps & settings
  • Manage knowledge base
  • Cannot access billing

Member

Chat with visitors and manage contacts. Your front-line support agents.

  • View & respond to chats
  • Manage contacts & CRM
  • Use AI suggestions
  • Update own profile
  • Cannot change settings

Built for Teams That Work Together

Email Invitations

Invite team members via email. They receive a link to join with their assigned role. Invitations expire after 7 days for security.

  • Send invite with one click
  • Assign role on invite
  • Copy invitation link
  • Cancel pending invites

Shared Inbox

All team members see all conversations in real-time. No messages get lost. Everyone stays in sync without forwarding or assigning.

  • Real-time updates
  • See who's online
  • Unread indicators
  • No message collisions

Agent Identity

Visitors see which team member is helping them. Personal touch builds trust. Agent names appear on every message sent.

  • Name on messages
  • Profile customization
  • Toggle visibility
  • Preserved on removal

Secure Access

Role changes take effect immediately. Remove a team member and they lose access instantly. History is preserved for continuity.

  • Instant role changes
  • Immediate revocation
  • JWT authentication
  • Secure invitations

History Preservation

When a team member leaves, their messages stay. Visitors see "Former team member" but the conversation remains complete.

  • Messages preserved
  • Sender info retained
  • Contacts unaffected
  • Full audit trail

Multi-App Access

Team members have access to all apps in your account. Switch between apps without logging in again. One team, multiple products.

  • All apps visible
  • Easy app switching
  • Unified inbox
  • Shared contacts
1
Send Invitation
2
Email Received
3
Create Account

Simple Invitation Flow

Getting your team on board takes seconds. Send an invitation, they click a link, set their password, and they're in. No complex setup required.

  • One-click invite Enter email and role, click send
  • Copy link option Share invite link directly if needed
  • 7-day expiration Security-first invite tokens
  • Instant access Join and start chatting immediately

Build Your Support Team Today

Start free with up to 3 team members. Upgrade anytime for larger teams. Roles and permissions included on all plans.

Start Free - Invite Your Team