Statistics
Measure What Matters in Support
Track volume, response times, and CSAT, and keep an audit-friendly activity log. See what improves as your AI and team workflows evolve.
Visibility for Your Whole Support Operation
Metrics and logs that help you improve week after week.
Conversation Volume & Trends
Understand workload at a glance and spot spikes early.
- Daily and weekly trends
- Workload visibility for the team
- See what’s growing over time
- Make staffing decisions with confidence
Response Times
See how quickly your team answers and where you can improve.
- Track first response time
- Measure overall responsiveness
- Spot bottlenecks early
- Improve SLAs with real data
CSAT & Activity Log
Tie outcomes to actions with customer ratings and an activity log.
- CSAT tracking over time
- See key actions and changes
- Audit-friendly activity history
- Make improvements you can verify
Get Clear Metrics. Improve Faster.
Use statistics and the activity log to understand what’s working, what isn’t, and what to do next.
Start Free - Stats Included