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For Support Teams

AI Handles Routine. You Handle Important.

Power your AI with your knowledge base. It resolves common tickets automatically, improves from every interaction, and escalates only what needs human attention. Your team works smarter, not harder.

Start Free - AI Included

How AI Transforms Support Teams

Ticket overload

Your team drowns in repetitive questions. The same answers, over and over.

With Hal AI: AI handles routine tickets automatically. It learns your answers and applies them instantly.

Slow response times

Customers wait hours for responses. Satisfaction drops, churn rises.

With Hal AI: AI responds instantly, 24/7. Complex issues get escalated with full context.

Knowledge silos

Good answers stuck in individuals' heads. New team members start from scratch.

With Hal AI: AI learns from your best responses. Institutional knowledge becomes automated.

How AI Amplifies Your Team

01

AI-first triage

AI answers routine questions instantly. Your team only sees tickets that truly need human expertise.

02

Continuous learning

AI improves from every conversation. It learns your best answers and applies them automatically.

03

Smart escalation

AI knows what it can't handle. Complex issues reach your team with full context and suggested responses.

04

Knowledge capture

Every great answer your team writes makes AI smarter. Build institutional knowledge automatically.

AI Features for Support Teams

Train on your knowledge

Point AI at your help center. It learns automatically and stays updated.

Active learning

AI improves from every conversation. The more it helps, the smarter it gets.

AI suggestions

Even for complex issues, AI suggests responses. One click to send or edit.

Resolution analytics

See what AI handles vs. what needs humans. Optimize your training over time.

Let AI Handle the Routine. Empower Your Team.

Power your AI with your knowledge base. Watch your team focus on what matters.

Start Free - AI Included