Inbox & Conversations

Every Conversation. One Smart Inbox.

Filter by open, closed, or snoozed. Snooze conversations to handle later. File attachments, real-time updates, and AI suggestions built right into your workflow.

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Inbox

Sarah Johnson 2m

I have a question about your Pro plan pricing...

Mike Chen 15m

Thanks for the help! Really appreciate it.

Alex Lee 1h

How do I integrate the widget with React?

Rachel Park 3h

Can you send me the API documentation?

Tom Wilson 5h

Is there a free tier available?

Sarah Johnson Online

Hi! I have a question about your Pro plan pricing. Does it include unlimited team members?

2:34 PM

John Davis

Hi Sarah! Great question. The Pro plan includes up to 15 team members. If you need unlimited, our Business plan at $199/mo has you covered.

2:35 PM

That makes sense. And what about AI suggestions - are those limited?

2:36 PM

AI Suggestion

Pro plan includes 2,000 AI suggestions per month. Business plan has unlimited AI. Both plans include all AI features like response suggestions and knowledge base training.

Full-featured inbox with AI suggestions, snooze, and real-time updates

Inbox Features That Make Work Easy

Everything you need to stay on top of customer conversations.

Smart Filters

See only what matters right now. Filter by open conversations that need attention, closed ones for reference, or snoozed for follow-ups.

Open conversations
Closed/resolved
Snoozed for later
All conversations

Snooze Conversations

Not ready to reply now? Snooze until a better time. Choose preset times or set a custom date. Conversations pop back to your inbox when it's time.

1 hour / 4 hours
Tomorrow morning
Tomorrow afternoon
Next week / Custom

Close & Reopen

Mark conversations as resolved when done. Easily reopen if the customer comes back. Full history is always preserved.

One-click resolve
Reopen anytime
Status badges
History preserved

Unread Indicators

New messages from visitors show a red dot. Never miss an important message. Automatically marks as read when you view the conversation.

Red dot for new messages
Unread count in nav
Auto mark as read
Visual priority

File Attachments

Send and receive files in conversations. Images show inline previews. Documents download with one click. Up to 5 files per message.

Images: JPEG, PNG, GIF, WebP
Documents: PDF, Word, Excel
Text files: TXT, CSV
10MB per file limit

AI Suggestions

When a visitor sends a message, AI suggests a response based on your knowledge base and help articles. Accept, edit, or dismiss in one click.

Instant suggestions
One-click accept
Edit before sending
Learns from feedback

Snooze Now, Reply Later

Not every message needs an immediate response. Snooze conversations until you have the right answer, the right time, or the right information.

1 hour Quick break, then back to it
4 hours Handle it this afternoon
Tomorrow 9 AM First thing tomorrow morning
Tomorrow 2 PM After lunch tomorrow
Next week Long-term follow-up
Custom date/time Pick exactly when

Snooze until...

Real-Time Everything

Instant Messages

Messages appear the moment they're sent. No refreshing, no delays. Natural conversation flow.

Typing Indicators

See when visitors are typing. They see when you're typing. Sets expectations and feels more human.

Team Sync

All team members see the same conversations in real-time. No message collisions or duplicate responses.

AI Suggestions

AI suggestions appear instantly after visitor messages. Accept and send without leaving the chat.

Try the Smartest Inbox Today

Every feature designed to help you respond faster and work smarter. Free forever with full inbox features.

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