One inbox for chat and email, with the whole story.
Every conversation arrives with the customer's plan, open deal, recent product activity and past chats — so your team answers faster and never has to ask “which account are you on?”
Included on every plan, including Free
Context without switching tabs.
A customer overview leads every conversation: who they are, what they pay, where their deal stands and what they did in your product this week. Define your own fields — plan, usage, payment status — and they appear everywhere.
- Customer overview at the top of every conversation
- Your own account fields, fed by your product
- Inbox actions: buttons that call your own API
Teamwork the customer never sees.
Assign conversations to people or teams, leave internal notes, @mention a colleague, snooze until a better time and reuse answers with macros. Presence shows who's around, so nothing slips through.
- Assign to people or teams automatically
- Internal notes and @mentions
- Snooze, pin, tags and saved replies
Everything a busy queue needs.
Email channel
Connect your support address. Replies go out as email, in the same thread.
Working hours
Off-hours auto-replies, and response times that only count working time.
Read receipts
See when a visitor has read your reply.
Call from a conversation
Ring the customer inside the widget, or on their phone as a fallback.
Spam filtering
Suspicious conversations are flagged and kept out of your stats.
CSAT on every conversation
See the rating right where the conversation happened.
Features that work well together
Put HAL on your site today.
Install the widget in five minutes, point HAL at your help content, and let the AI take the first pass at every question.
Free plan · No credit card · Hosted in the EU