One inbox for chat and email, with the whole story.

Live chat and email arrive in one queue. Conversations are assigned automatically, your team talks in notes the customer never sees, and saved replies answer the questions you get every week.

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app.chatwithhal.com/inbox

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Jonas Berg Parking near the studio?

Ana Horvat Can I freeze my class pass in August?

Lena Fischer Do you offer private sessions for beginners?

JBJonas BergEmailSnoozeClose

Parking near the studio?Hi, I'm coming to my first class on Saturday. Is there parking near the studio, or should I take the tram?Email · 09:41

HAL assigned the conversation to Tom Reed · 9:41 AM

Internal note@Tom the car park gate code changed last week, it's 4512 now.Maja Kovač · 09:43

Hi Jonas, yes: there's a small car park behind the studio, and the gate code is 4512. Tram 3 also stops right outside (Harbour stop). See you on Saturday!Tom Reed · Email · 09:46

Saved replies

Parking and directionsCar park behind the studio, gate code, tram 3

First class checklistWhat to bring, when to arrive

Freeze a class passOnce a year, up to 4 weeks

Internal note

Jonas Berg jonas@berg.example

OpenEmail

AssignmentUnassignedTom Reed

TeamFront desk

Recent activity Booked an intro classLast week Opened “What to bring to your first class”Today

Demo data · Harbor Yoga Studio is not a real customer

Customer context

Context without switching tabs.

A customer overview leads every conversation: who they are, what they pay, where their deal stands and what they did in your product this week. Define your own fields — plan, usage, payment status — and they appear everywhere.

Customer overview at the top of every conversation
Your own account fields, fed by your product
Inbox actions: buttons that call your own API

AHAna HorvatSnoozeClose

Can I freeze my class pass in August? I'm away for three weeks.09:12

internal note@Tom 6 classes leftMaja Kovač · 09:14

Yes. You can pause a class pass once a year for up to 4 weeks. Reply with your dates and we'll freeze it for you.Tom Reed · 09:20

Ana Horvat ana@horvat.example

OpenWidget

Plan10-class pass

AssignmentTom Reed

Recent activityBooked Vinyasa · Mon 7:00YesterdayOpened “Class passes and refunds”This weekBought 10-class passLast week

Teamwork

Teamwork the customer never sees.

Assign conversations to people or teams, leave internal notes, @mention a colleague, snooze until a better time and answer the common questions with saved replies.

Assign to people or teams; teams can round-robin or balance the load
Internal notes and @mentions
Snooze, pin, tags and saved replies (type # in the composer)

Everything a busy queue needs.

Email channel: Forward your support address to HAL. Replies go out as email, in the same thread.
Working hours: Off-hours auto-replies, and response times that only count working time.
Read receipts: See when a visitor has read your reply.
Spam filtering: Suspicious conversations are flagged and kept out of your stats.
CSAT on every conversation: See the rating right where the conversation happened.
Inbox actions: Buttons in the sidebar that call your own API, for refunds, resets or anything your product does.

Better together

Everything the inbox shows comes from the rest of HAL.

AI agentDrafts wait in the inbox for one-click approval.Learn more → Live chat widgetEvery chat lands here, with the visitor's details.Learn more → CRM & pipelineThe customer's company and deal beside every conversation.Learn more →

Pricing

Which plans include this

Feature	Free€0	Starter€29/mo	Pro€89/mo	Business€229/mo
Live chat, inbox, iOS app & file attachments	Included	Included	Included	Included
Team seats (extra seat €12/mo)	2	3	6	15
Chat history	90 days	Unlimited	Unlimited	Unlimited
Conversation emails, CSAT/NPS & macros	Included	Included	Included	Included
Teams & auto-assignment	—	Included	Included	Included
Custom sender domain	€19 Email campaigns add-on	Included	Included	Included

Extra team seat: €12/mo per seat · on every plan, including Free. Prices in EUR, excluding VAT. Pay yearly and get two months free. Compare all plans and add-ons

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