Inbox
The inbox is where customer signal becomes operational input.
Open, resolved, and snoozed conversations are not just ticket states. In HAL, they inform support urgency, customer themes, and what the operator should surface next.
Fast triage
Keep active conversations visible without confusing them with snoozed or resolved threads.
Customer context
See the person, company, and linked history before responding or escalating.
Support signal
Inbox activity feeds the support lane of HAL’s planning loop.