Know how support is going, at a glance.
Response times, workload, AI resolution, satisfaction and loyalty — measured against your actual working hours, with alerts when a customer is unhappy.
Analytics, CSAT and NPS on every plan
Satisfaction, asked at the right moment.
CSAT asks for a rating when a conversation is resolved — in the widget or by email. NPS runs on a schedule and sorts answers into promoters, passives and detractors. Low scores raise an alert.
- CSAT in the widget or by email
- Scheduled 0–10 NPS
- Low-score alerts in Slack
How was your conversation with Ana?
NPSHow likely are you to recommend Nova Leaf?
Find the gaps before customers do.
Support insights show which topics your knowledge base covers well and where the AI keeps running out of answers. Sales insights and marketing attribution connect conversations to revenue.
- Knowledge base coverage and gaps
- Per-agent stats and a visitor heatmap
- Attribution from first visit to won deal
The numbers that matter, nothing more.
Response and handling time
Measured in working hours, not calendar hours.
Per-agent stats
Workload and speed for everyone on the team.
Visitor heatmap
See by day and hour when people reach out.
AI resolution rate
How many conversations the AI closed on its own.
Custom surveys
Ask your own multiple-choice questions.
Exports
Download conversations and stats as CSV or JSON.
Put HAL on your site today.
Install the widget in five minutes, point HAL at your help content, and let the AI take the first pass at every question.
Free plan · No credit card · Hosted in the EU