Know how support is going, at a glance.
First response and handling times, workload per teammate, satisfaction and loyalty, measured against your real working hours.
Demo data · Harbor Yoga Studio is not a real customer
Surveys
Satisfaction, asked at the right moment.
CSAT asks for a rating when a conversation is resolved, in the widget or by email. NPS runs on a schedule and sorts answers into promoters, passives and detractors, and low scores reach your team.
- CSAT in the widget or by email
- Scheduled 0–10 NPS
- Low scores flagged as needing attention
Insights
See what customers keep asking.
Support Insights group conversations into recurring issues and show where your help center has gaps, with suggested articles. Attribution connects first visits to pipeline and won revenue, and Sales insights forecast your pipeline.
- Recurring issues and help-center gaps
- Per-teammate first response, handling and ratings
- Attribution from first visit to won deal
The numbers that matter, nothing more.
- Response and handling time
- Measured in working hours, not calendar hours.
- Per-agent stats
- Workload and speed for everyone on the team.
- Visitor heatmap
- See by day and hour when people reach out.
- Custom surveys
- Ask your own multiple-choice questions.
- Exports
- Conversations as CSV or JSON, contacts as CSV, and your whole account as JSON.
- Tracked events
- A summary of the product events your app sends to HAL.
Better together
Numbers from the same data your team works with.
Pricing
Which plans include this
| Feature | Free€0 | Starter€29/mo | Pro€89/mo | Business€229/mo |
|---|---|---|---|---|
| Statistics, team performance and heatmap | Included | Included | Included | Included |
| CSAT and NPS surveys | Included | Included | Included | Included |
| Support Insights | Included | Included | Included | Included |
| Marketing attribution | Included | Included | Included | Included |
| Sales insights | €25 Sales tools add-on | €25 Sales tools add-on | Included | Included |
Support Insights' help-center coverage check uses AI credits. Prices in EUR, excluding VAT. Pay yearly and get two months free. Compare all plans and add-ons
Put HAL on your site today.
Install the widget in five minutes, point HAL at your help content, and let the AI take the first pass at every question.
Free plan · No credit card · Hosted in the EU