Fewer tickets. More users who stick.
New users get stuck in the same three places and ask the same ten questions. HAL answers them in your app, walks people through the tricky parts, and tells you who's about to churn.
- The same questions, every day, from every new sign-up
- Trial users who never reach the "aha" moment
- No idea which accounts are quietly slipping away
Support and onboarding, built in.
Sign up as a SaaS team and HAL opens with support and onboarding. CRM and email are there when you want them.
AI agent
Answers from your help content, with sources
Learn moreHelp center
Articles, knowledge base and a hosted help site
Learn moreProduct tours
Step-by-step onboarding inside your app
Learn moreShared inbox
Chat and email with full customer context
Learn moreCRM & pipeline
Contacts, companies and deals kept current by your product
Learn moreA Tuesday at a 6-person SaaS.
The night shift was the AI
Overnight questions about SSO and billing were answered from your docs, with sources. Two were handed over and are waiting in the inbox with full context.
A new user gets a tour
Someone signs up and lands on an empty dashboard. A three-step product tour shows them how to create their first project.
A quiet account is flagged
A paying team hasn't logged in for two weeks. The CRM flags it as gone quiet, so you can reach out before renewal.
A broken step is caught
A redesign removed a button one tour pointed to. HAL flags the step before more users hit it.
Start with just the AI agent and a help center.
Live chat, AI drafts, 10 help articles and 1 product tour are free. Move to Starter for more articles and tours, or Pro when you want the AI to answer on its own.
Give your users answers inside the product.
Install the widget, connect your docs, and let HAL take the first pass at every question.
Free plan · No credit card · Hosted in the EU