Identity verification

Verify the user when support needs trusted identity and richer context.

Identity verification helps your team know who is on the other side of the widget and makes the conversation more reliable for both support and customer success.

Why use it

Prevent spoofed identity in the widget
Associate conversations with the correct customer record
Unlock more useful support context during the conversation

Implementation shape

Identity verification typically uses a signed payload generated by your backend and passed to the widget for a known authenticated user.

{
  "user_id": "user_123",
  "email": "user@example.com",
  "signature": "server_generated_signature"
}

Keep signature generation server-side and rotate secrets according to your security posture.