Customization

Customize the widget without obscuring the experience.

Brand alignment matters, but support performance matters more. Keep the customer-facing layer recognizably yours while preserving clarity and accessibility.

Recommended customization areas

Primary color and contrast choices
Launcher placement and visibility
Copy, greeting, and help-center entry points

Guidelines

Prioritize readability

Do not trade contrast and clarity for brand fidelity.

Reflect the support motion

Founders and small teams usually benefit from direct, simple copy instead of elaborate live-chat scripts.

Connect to the rest of HAL

The widget should feel like the front door to Inbox, knowledge, and support signals, not an isolated tool.