Knowledge Base
Knowledge is how HAL stops sounding generic.
When the system knows your product, help content, and customer language, support gets sharper and the operator loop becomes materially more useful.
Website grounding
Give HAL the public content that should influence support and messaging.
Internal context
Feed the system with operating context and business specifics that are not obvious from public pages.
Knowledge in action
Knowledge affects AI replies, content generation, and recommendation quality.