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Support drafts improve when the knowledge is current and specific.
Knowledge
The knowledge base is how HAL learns what your product actually is.
Good knowledge makes customer support clearer and keeps Manager recommendations from drifting into generic advice.
What to include
- Core product explanations and setup flows
- Known limitations and troubleshooting guidance
- Language customers use when they describe pain points
What it powers
Help content
Knowledge and help-center content should reinforce each other.
Operator recommendations
The system can spot mismatches between recurring customer friction and the current knowledge.