Chat + email, one inbox
Email conversations land next to live chat. Reply from wherever you are — the thread stays whole.
The customer platform for builders
Every conversation, one step from revenue.
HAL combines live chat with evidence-backed AI answers, a product-led CRM, and follow-up automations — so founders and lean teams can support customers well and never miss the deal hiding in the thread.
✓ Free forever plan
✓ EU-hosted
✓ No credit card
One workspace, three lanes
Support and sales finally share one context.
Most teams split chat, CRM, and follow-ups across tools that don't talk. HAL runs them as lanes in one workspace — so a support answer can become a deal, automatically.
Support
Work
Answer in minutes, not hours
A shared inbox for chat and email, backed by your knowledge base — with AI drafts you approve before they send.
- Unified chat + email inbox
- Knowledge base & hosted help center
- Assignments, snooze, internal notes
- CSAT ratings after resolution
Do you integrate with Shopify?
Yes — any other stack you'd like us to check?
Sales
Your product does the prospecting
A lightweight CRM that syncs with product usage. Identify visitors, watch signals, and move deals without spreadsheets.
- Kanban pipeline with deal values
- Contacts, companies & health signals
- identify() and setStage() JS API
- Attribution: visitor → won revenue
TrialNova Leaf €1.8k
EvaluatingKranj HQ €4.2k
DecisionSova Labs €2.6k
Know what to do next
Focus weighs support pressure against pipeline stalls and hands you one clear priority — with drafts ready to approve.
- One recommended focus, updated live
- Initiatives, drafts & follow-ups
- GTM assistant with approve/edit loop
- Account-level rollup across projects
Follow-up email to Nova Leaf
AI draft ready
Write the billing-limits article
AI draft ready
Grounded AI, on your terms
AI that shows its work.
Every draft cites its sources, carries a confidence score, and goes through a validation pass. Nothing sends without you — unless you set a threshold and let it fly.
-
Evidence packs, not vibesDrafts are grounded in your articles, knowledge base, and conversation history — with sources you can check.
-
Confidence you can steerLow confidence routes back to a human. Auto-reply only above your threshold — 80% by default.
-
Priority & spam, handledEvery message is triaged from low to urgent, with escalations pushed to your phone.
-
EU AI Act alignedVisitors see an AI disclosure and can opt out. Your data never trains a model. Human oversight by default.
The whole toolkit
Everything you need. Nothing you don't.
One collection, no add-on sprawl. Every tool shares the same customer context — that's the point.
Knowledge base
Markdown articles with translations. Auto-scan your site or import files to ground the AI.
Hosted help center
Every project gets a public helpdesk on its own domain. Zero extra tooling.
Proactive automations
Nudge visitors on page visits, usage events, or API triggers — with frequency caps and locale-aware copy. Plus lifecycle email campaigns with open & click tracking.
payment_failed → recovery email → chat offer
trial_expiring → nurture sequence → book call
Analytics & insights
Response times, agent stats, deflection rate, visitor heatmaps — the numbers that matter on one screen.
CSAT & NPS
Ratings right in the widget, trends in the dashboard, detractor alerts in Slack.
In-product tours
Guides and tooltips triggered by routes or events — onboarding without a support ticket.
Where your team lives
Slack pushes with AI summaries, email replies from your inbox, an iOS app with push — plus webhooks and Zapier for everything else.
Any language your visitors speak
The widget ships in 14 languages, the dashboard in three, and your articles translate natively. Plus white-label and custom domains when you're ready.
Answer from your pocket
The iOS agent app brings the inbox, AI suggestions, and priority escalations with push notifications.
Built for builders
Two lines to install. A full API behind it.
Drop in the widget, then pipe your product's signals straight into the CRM. Identify users, sync plan and stage changes, track events — HAL moves the pipeline for you.
- REST API v1 with API keys
- MCP server for AI agents & coding tools
- Signed webhooks for 17 event types
- OAuth apps & HMAC identity verification
- Read the docs →
<!-- drop-in widget --> <script src="https://api.chatwithhal.com/widget.js" data-project-id="prj_9f2k" async></script>
// product-led CRM HalWidget.identify({ email: "mia@novaleaf.com", plan: "trial" }); HalWidget.track("checkout_completed"); HalWidget.setStage("customer"); // pipeline follows your product
Pricing
Start free. Upgrade when it pays for itself.
Every plan includes the widget, inbox, and help center. No per-resolution fees, no surprise metering.
Free
€0/mo
- 1 app · 3 seats
- 50 AI suggestions/mo
- Chat + email inbox & help center
- 30-day history
Starter
€29/mo
- 3 apps · 5 seats
- 500 AI suggestions/mo
- 1-year history · attachments
- Proactive automations
Pro
€79/mo
- 10 apps · 15 seats
- CRM, API, teams & AI auto-reply
- 2,000 AI suggestions/mo
- Branding removed
Business
€199/mo
- Unlimited apps, seats & history
- White-label + custom domain
- Custom AI training
- Priority support
EU data residency
GDPR tooling & one-click export
EU AI Act ready
You approve every AI action
30-day deletion grace
Put every customer signal to work.
Set up the widget in minutes, invite your team, and let HAL handle the rest — from first question to signed deal.