A Crisp alternative with AI, CRM and email in one plan.
Crisp and HAL both charge flat monthly prices with seats included. The difference is what you pay for: on HAL, live chat, the inbox, the help center, online booking and a CRM with deals are free, and you add the AI agent, email campaigns or sales tools on their own or take a plan.
What you pay, side by side.
| Compared item | HAL | Crisp |
|---|---|---|
| Pricing model | Flat monthly prices: a plan, or single features as add-ons. Seats included in plans. | Flat monthly price per workspace, seats included |
| Free plan | €0: 2 seats and 50 AI credits a month, with live chat, inbox, help center, CRM and online booking. Add the AI agent (€29/month, 1,000 AI credits) or email campaigns (€19/month) on their own. | 2 seats, no AI credits |
| Entry paid plan | Starter: €29/month, 3 seats | Mini: $45/month, 4 seats |
| Mid plan | Pro: €89/month, 6 seats | Essentials: $95/month, 10 seats |
| Top listed plan | Business: €229/month, 15 seats | Plus: $295/month, 20+ seats |
| Extra seat | €12/month | $10/month |
| AI included each month | 1,000 / 4,000 / 15,000 AI credits (Starter / Pro / Business), plus 1,000 with the AI agent add-on; about one AI reply per credit | $5 / $25 / $75 of AI credits (Mini / Essentials / Plus), which Crisp puts at around 90 / 450 / 1,350 automated conversations |
| Customer records | 2,500 / 15,000 / 50,000 contacts | 5,000 / 50,000 / 200,000 customer profiles |
Crisp prices in USD per workspace per month as listed on crisp.chat/en/pricing, checked on 28 October 2026, excluding VAT. HAL prices in EUR, excluding VAT; yearly plans get two months free. AI allowances aren't directly comparable: HAL counts AI credits (about one reply each), Crisp counts automated conversations.
A small team that wants AI to answer first.
€58/month
3 seats and 2,000 AI credits a month (Starter plus the €29 AI agent add-on), with broadcasts, API and MCP. Pro (€89) has 6 seats and 4,000 credits.
$45/month
4 seats and $5 of AI credits a month, which Crisp puts at around 90 automated conversations. Essentials ($95) has 10 seats and around 450.
List prices on 28 October 2026. Crisp includes more seats and customer profiles for the money; HAL includes far more AI volume, plus the CRM and marketing tools described below.
What you get on top with HAL.
AI volume for a real inbox
Plans include 1,000 to 15,000 AI credits a month, about one AI reply per credit; spam filtering, priority detection and summaries use none. There is no charge per resolution; AI volume is capped by your monthly credit allowance, and 1,000 extra credits cost €19 a month.
A sales pipeline, not just contacts
Track companies and deals through your own stages, with deal values and win rates, next to the conversations with each customer.
Built for AI agents
HAL's hosted MCP server has more than 130 tools across the inbox, CRM and deals, help articles, workflows, product tours and email. Connect Claude, Cursor or your own agent from the Starter plan.
Email, tours and booking
Online booking with Google Calendar sync is free. Broadcasts come with Starter or as the €19 Email campaigns add-on, and in-app product tours are included within each plan's limits.
Where Crisp may fit better.
We would rather you pick the right tool. Crisp is likely the better choice if you need:
- WhatsApp, Instagram, SMS and other messaging channels in one inbox. HAL covers live chat, email and phone calls.
- More seats or customer profiles for the money: Crisp Essentials includes 10 seats and 50,000 profiles.
- Only a support inbox, with your CRM and email marketing already running in other tools.
Moving from Crisp.
Add the HAL widget to your site with one script tag. Then bring your conversation history across with the MCP server's import tools, in batches of up to 100 conversations, matching visitors by email or user ID. Imports are silent: no webhooks and no notifications to your customers. Start on the free plan, no credit card needed.
Questions, answered.
How does HAL pricing compare to Crisp?
Both charge flat monthly prices. On HAL, live chat, the inbox, the help center, online booking and the CRM are free; the AI agent is €29 a month on its own, and plans cost €29, €89 or €229 a month with 3, 6 or 15 seats. Crisp costs $45, $95 or $295 a month per workspace with 4, 10 or 20+ seats. Prices checked 28 October 2026.
How much AI is included?
HAL includes 1,000 AI credits a month on Starter, 4,000 on Pro and 15,000 on Business (50 on Free), and the AI agent add-on brings 1,000 more; a credit covers about one AI reply. Crisp includes $5, $25 or $75 of AI credits, which it estimates at around 90, 450 or 1,350 automated conversations. HAL never charges per resolution; AI volume is capped by the monthly credit allowance.
Does HAL have an MCP server?
Yes: a hosted MCP server with more than 130 tools, available from the Starter plan. Crisp also lists an MCP server. HAL's covers the inbox, the CRM and deals, help articles, workflows, product tours and email.
Can I move my Crisp history to HAL?
Yes. The MCP server's import tools bring conversations across in batches of up to 100, matching visitors by email or user ID. Imports send no webhooks or notifications.
Put HAL on your site today.
Install the widget in five minutes, point HAL at your help content, and let the AI take the first pass at every question.
Free plan · No credit card · Hosted in the EU