An Intercom alternative with a flat monthly price.
HAL gives a small team live chat, a shared inbox, a help center and a CRM for free, and charges a flat monthly price for the paid parts: the AI agent is €29 a month on its own, or included in Pro. There are no per-resolution fees; AI volume is capped by your plan's monthly credit allowance.
What you pay, side by side.
| Compared item | HAL | Intercom |
|---|---|---|
| Pricing model | Flat monthly prices: a plan, or single features as add-ons. Seats included in plans. | Per seat per month, plus usage-based charges |
| AI agent, smallest setup | AI agent add-on: €29/month on Free or Starter, with 1,000 AI credits a month | Essential: $29 per seat/month billed annually (currently shown at $19 for new customers), plus Fin per outcome |
| Growing team | Pro: €89/month for 6 seats, AI agent included | Advanced: $85 per seat/month billed annually ($99 billed monthly) |
| AI pricing | Monthly AI credits included: 1,000 on Starter, 4,000 on Pro, 15,000 on Business, plus 1,000 with the AI agent add-on. 1,000 extra credits cost €19/month. | Fin AI Agent: $0.99 per outcome |
| AI answering on its own | Pro and Business, or the AI agent add-on on Free and Starter. Otherwise AI drafts replies for your team to send. | Fin is available on every plan, billed per outcome |
| AI help for agents | Reply suggestions in the inbox, from the same credits | Copilot: $29 per agent/month billed annually ($35 monthly); 10 free conversations per agent a month |
| Product tours and proactive messages | Product tours (5 on Starter, unlimited on Pro), workflows and email campaigns within plan limits | Proactive Support Plus: $99/month including 500 messages |
Intercom prices in USD as listed on intercom.com/pricing, checked on 28 October 2026. HAL prices in EUR, excluding VAT; yearly plans get two months free. Prices change, so check each vendor's page before you decide.
Three agents, 500 conversations resolved by AI each month.
€58/month
Starter (€29, 3 seats, 1,000 AI credits) plus the AI agent add-on (€29, AI answers on its own, 1,000 more credits). At about one AI reply per credit, 2,000 credits cover 500 conversations with around four AI replies each. Pro (€89, 6 seats, 4,000 credits) includes the AI agent.
$582/month
3 seats × $29 = $87, plus 500 Fin outcomes × $0.99 = $495. Billed annually, before add-ons such as Copilot. With the current $19 new-customer seat price: $552.
An illustration from list prices on 28 October 2026. Intercom's bill grows with every outcome; HAL's stays the same until your credits run out, when AI pauses until the monthly reset or you add 1,000 credits for €19 a month.
What changes when you move to HAL.
Flat monthly prices
Pay for the part you use: live chat, the inbox, the help center, online booking and the CRM are free, and the AI agent is €29 a month on its own. Plans bundle several parts with 3, 6 or 15 seats; an extra seat is €12 a month.
AI from a monthly allowance
Every plan includes AI credits, about one AI reply per credit, and background AI such as spam filtering and summaries uses none. There is no charge per resolution; AI volume is capped by your monthly credit allowance, and 1,000 extra credits cost €19 a month.
Built for AI agents
Connect Claude, Cursor or your own agent to HAL's hosted MCP server: more than 130 tools to answer conversations, update the CRM, write help articles, and build workflows and broadcasts. Available from Starter.
Support, CRM and email on one profile
Live chat, a shared inbox, a help center, a CRM with deals, product tours and email marketing share one customer record. Hosted in the EU.
Where Intercom may fit better.
We would rather you pick the right tool. Intercom is likely the better choice if you need:
- WhatsApp, SMS or social messaging in the same inbox. HAL covers live chat, email and phone calls.
- Enterprise requirements such as SSO, HIPAA support and SLAs, which Intercom offers on its Expert plan.
- Hundreds of ready-made integrations; Intercom lists Salesforce, Jira, Linear and HubSpot among them.
Moving from Intercom.
Add the HAL widget to your site with one script tag. Then bring your conversation history across with the MCP server's import tools, in batches of up to 100 conversations, matching visitors by email or user ID. Imports are silent: no webhooks and no notifications to your customers. Start on the free plan, no credit card needed.
Questions, answered.
How much does HAL cost compared to Intercom?
Free costs €0 with 50 AI credits a month, and live chat, the inbox, the help center, online booking and the CRM are free. The AI agent is €29 a month on its own, and plans cost €29, €89 or €229 a month (Starter, Pro, Business) with 3, 6 or 15 seats; Pro and Business include the AI agent. Prices exclude VAT, and yearly billing gives two months free. Intercom charges per seat ($29, $85 or $132 per seat a month, billed annually) plus $0.99 for each Fin AI Agent outcome. Prices checked 28 October 2026.
Does HAL charge per AI resolution?
No. AI credits are included every month: 50 on Free, 1,000 on Starter, 4,000 on Pro and 15,000 on Business, and the AI agent add-on brings 1,000 more. A credit covers about one AI reply; tasks on our larger model use five. The allowance caps AI volume: when credits run out, AI pauses until the monthly reset, or you add 1,000 credits for €19 a month.
Can AI agents work in HAL?
Yes. HAL has a hosted MCP server with more than 130 tools, available from the Starter plan. Agents such as Claude or Cursor can read and answer conversations, update contacts, companies and deals, write help articles, and build workflows and broadcasts.
Can I move my Intercom history to HAL?
Yes. The MCP server's import tools bring conversations across in batches of up to 100, matching visitors by email or user ID. Imports send no webhooks or notifications.
Put HAL on your site today.
Install the widget in five minutes, point HAL at your help content, and let the AI take the first pass at every question.
Free plan · No credit card · Hosted in the EU