An AI agent that answers from your help content.

The AI drafts replies from your help articles, knowledge base and past conversations. Your team sees the articles it used and a confidence score, and approves with one click. When you trust it, let it send on its own.

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harbor-yoga.example/prices

Harbor Yoga StudioClassesTeachersPrices

Yoga by the harbour, morning and evening.

Small classes, patient teachers, a calm room with a view.

Harbor Yoga Studio

Can I freeze my class pass in August? I'm away for three weeks.09:12

Maja KovačYes. You can pause a class pass once a year for up to 4 weeks. Reply with your dates and we'll freeze it for you.09:13

Great, thanks! Do you have showers at the studio?09:14

Yes, there are two showers and lockers in the changing rooms. Bring your own towel, or borrow one at the desk.09:14

app.chatwithhal.com/inbox

Open3

Ana HorvatCan I freeze my class pass in August? I'm away for three weeks.

Lena FischerDo you offer private sessions for beginners?

Jonas BergIs there parking near the studio?

AHAna HorvatSnoozeClose

Can I freeze my class pass in August? I'm away for three weeks.09:12

Yes. You can pause a class pass once a year for up to 4 weeks. Reply with your dates and we'll freeze it for you.Maja Kovač · 09:13

Great, thanks! Do you have showers at the studio?09:14

Yes, there are two showers and lockers in the changing rooms. Bring your own towel, or borrow one at the desk.Sent by AI · 09:14

AI Suggestion92% confident

Yes. You can pause a class pass once a year for up to 4 weeks. Reply with your dates and we'll freeze it for you.

Class passes and refunds

SendEditClose

Ana Horvat ana@horvat.example

OpenWidget

AssignmentMaja Kovač

Plan10-class pass

Evidence Class passes and refunds “A pass can be paused once a year for up to 4 weeks.”

Demo data · Harbor Yoga Studio is not a real customer

Three modes

You decide how much the AI does.

Three modes, set per project. Start with suggestions and move up once you've seen the quality.

1
Suggest
The AI drafts a reply for every new message. Your team approves, edits or rejects it with one click.
Every plan
2
Auto-send
Drafts above your confidence threshold go out on their own. Everything else waits for a person.
Pro and Business, or the AI agent add-on
3
Answer first
The AI answers visitors in the widget straight away and hands the conversation to your team when it is unsure.
Pro and Business, or the AI agent add-on

For your team

Every draft links the articles it used.

Drafts are built from your own content, not the open internet. Each one links the help articles it used and carries a confidence score, so your team reviews in seconds instead of rewriting.

Drafts link the help articles they used
A confidence score on every reply
Attempts to manipulate the AI lower its confidence

Handover

It knows when to step aside.

The AI hands over when its confidence is low, when a visitor asks for a person, or when the question needs a human. Urgent conversations reach your team on their phones and by email.

Billing, refund, legal and security questions get extra checks and go to a person when your content doesn't cover them
Priority detection escalates urgent messages
Visitors see that AI is answering and can switch it off

LFLena FischerSnoozeClose

Can I talk to someone about my back injury first?20:18

HAL assigned the conversation to Maja Kovač · 20:18

Hi Lena, I'm Maja, one of the teachers. Of course! Tell me a bit about your back and we'll plan your first session around it. You can pick a time here: https://api.chatwithhal.com/book/harbor-yogaMaja Kovač · 20:23

Lena Fischer lena@fischer.example

AssignmentMaja Kovač

PriorityHigh

AI priority High · score 72 New student with an injury asking for a person before booking.

More than a chatbot.

Grounded in your content: Help articles, website scans, uploaded files and project facts.
Spam and priority triage: Every message is sorted from low to urgent, and spam is filtered out.
Support Insights: Recurring questions grouped together, with gaps in your help center and suggested articles.
Slack summaries: Tag a conversation for Slack and it arrives there with a short AI summary.
Per-project controls: Switch modes per project and limit which sources the AI may use.
Simple AI credits: One credit is about one reply. Spam filtering, priority and conversation summaries don't use credits.

Better together

It works because the rest of HAL is there.

Help centerThe articles the AI answers from, and the gaps it finds.Learn more → Shared inboxWhere drafts wait for approval, next to the customer's details.Learn more → Live chat widgetWhere visitors get the AI's answers first, if you let it.Learn more →

Pricing

Which plans include this

Feature	Free€0	Starter€29/mo	Pro€89/mo	Business€229/mo
AI drafts for your team	Included	Included	Included	Included
AI credits / month	50	1,000	4,000	15,000
AI auto-reply & deflection	€29 AI agent add-on	€29 AI agent add-on	Included	Included

AI credits reset every month; add 1,000 more for €19/mo on any plan. Prices in EUR, excluding VAT. Pay yearly and get two months free. Compare all plans and add-ons

Put HAL on your site today.

Install the widget in five minutes, point HAL at your help content, and let the AI take the first pass at every question.

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Free plan · No credit card · Hosted in the EU

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