Suggest
The AI drafts a reply for every new message. Your team approves, edits or rejects it with one click.
Every planAn AI agent that answers from your help content.
HAL reads your articles, knowledge base and past conversations to answer customer questions — and shows exactly where each answer came from. Start with drafts your team approves, then let it answer on its own once you trust it.
AI drafts on every plan · Auto-send and answer-first on Pro and Business
3 modesfrom suggest-only to answer-first
80%default confidence needed to auto-send
Sourceslisted under every single draft
Nevertrained on your conversations
How it works
You decide how much the AI does.
Three modes, set per project. Most teams start with suggestions and move up once they have seen the quality.
Auto-send
Drafts above your confidence threshold go out on their own. Everything else waits for a person.
Pro and BusinessAnswer first
The AI answers visitors in the widget straight away and hands the conversation to your team when it is unsure.
Pro and BusinessEvery answer comes with its receipts.
Drafts are built from your own content, not the open internet. A second pass checks each claim against its sources and scores confidence, so your team reviews in seconds instead of rewriting.
- Sources listed under every draft
- A confidence score on every reply
- Attempts to manipulate the AI lower its confidence
Billing FAQcited
Pricing pagecited
Conversation #482cited
Claim check3 of 3 supported
It knows when to step aside.
The AI hands over when confidence is low, when a visitor asks for a person, or when the topic is sensitive. Urgent conversations are escalated to Slack or straight to your phone.
- Billing, refund and legal questions go to a person
- Priority detection escalates urgent messages
- Visitors see an AI disclosure and can opt out
Topic: refund requesthuman review
Priority: urgentpush to on-call
Visitor asked for a personassigned to Ana
Confidence 54%kept as a draft
Everything included
More than a chatbot.
Grounded in your content
Help articles, website scans, uploaded files and project facts.
Spam and priority triage
Every message is sorted from low to urgent, and spam is filtered out.
Knowledge gap detection
See the questions the AI couldn't answer and write the missing article.
Slack summaries
Conversations pushed to Slack arrive with a short AI summary.
Per-project controls
Switch modes per project and limit which sources the AI may use.
Simple AI credits
One credit is about one reply. Background AI like triage and summaries is free.
Better together
Features that work well together
Put HAL on your site today.
Install the widget in five minutes, point HAL at your help content, and let the AI take the first pass at every question.
Free plan · No credit card · Hosted in the EU