Onboarding basics
Cover the first actions a new user has to take to succeed.
Help center
Use the help center to answer common questions before they become support load.
The help center is part of HAL's support lane. Good help content reduces repeated conversations and gives the system better material for drafts and recommendations.
What the help center is for
- Deflect repetitive questions
- Improve AI-grounded replies and drafts
- Turn recurring pain points into structured help content
Recommended structure
Troubleshooting
Answer the issues that generate repeated support load.
Upgrade or workflow questions
Use customer language pulled from real conversations and sales friction.